Case Study Inter Group Problem - 960 Words

Statement of Problem The inter-group problem is that the client (owner of the company) and his wife (sales manager) are having inter-marital problems. This is carrying over into the job. The husband around the job is known as the â€Å"yes man,† and the wife is known as the â€Å"boss† and other harsh words, which was found out during the interviews with the employees. The hope of the client is to get the sales manager to simply say â€Å"yes† to a major deal that will provide the company a competitive advantage in the market place. However, the sales manager feels they should hold off and play â€Å"hard ball† another month. Description of Techniques The consultant first has to come and understand the needs of the client as it pertains to the major deal. Next, if at all possible in this situation maybe the consultant can act as a mediator, or negotiator to assists in the dispute and find a common ground for both parties involved. Here the Thomas Kilmann (TKI) model may be useful. The TKI has been the leader in conflict resolution for numerous decades and more than 7,000,000 copies has been published since 1974 (Trippe Baumoel 2015). The TKI is designed to measure a person s behavior in conflict situations. Conflict situations can be seen when one person is being assertive and the other person is being cooperative and both behaviors are to the persons’ detriment. The sales manager is not being cooperative; however, it is yet unsure how assertive the client is being when trying to get hisShow MoreRelatedGenetic Disorders: Beta Thalassemia1398 Words   |  6 Pagesthe orofacial manifestations of this disease. Therefore, the aim of this study is to examine the orofacial characteristics of ÃŽ ² –thalassemia major patients among the UAE population and to investigate whether these characteristics are significant enough to be used for the diagnosis of ÃŽ ²-thalassemia Major. 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